When Capita received the contract to be sole provider of NHS Support Services last year they said they aimed to ‘improve the quality, reliability and sustainability of administration support services’.
How’s that going?
Other problems recently have included:
- In April it was reported that patient record collection deliveries from Capita were taking weeks longer than they should have been.
- In July the BMA passed a motion of no confidence in Capita over those delays and a ‘patient list cleaning drive’ that involved removing people from practice lists where Capita thought they were on them mistakenly. Unsurprisingly perhaps, mistakes were made.
- Last month the BMA reported that patient safety was being compromised by a series of failings in the primary care support service-run by Capita including a failure to deliver crucial medical equipment such as syringes on time.
Private sector efficiency doesn’t seem to be improving ‘quality, reliability, and sustainability’ as advertised. Who’d have thought?