Jobcentre staff are keeping desperate claimants in the dark about same-day advance payments of Universal Credit — because it costs the DWP £6 process the transfer.
An undercover reporter for Channel 4 Dispatches — posing as a trainee — was also told not to tell claimants about the Flexible Support Fund, used to cover jobseekers’ interview travel costs and childcare:
“If we did, everybody would want one … so we don’t talk about it.
“It’s a bit like Fight Club — we don’t discuss what happens in Fight Club.
These are the people supposed to be supporting claimants through difficult times.