A woman with cerebral palsy and a weak bladder was forced to wet herself in the middle of a packed Jobcentre — because the facility does not have a disabled toilet and staff refused to use their discretion to allow her to use restricted on-site facilities.
Rebecca Weston told the Wimbledon Guardian how she pleaded with an adviser at the facility in Mitcham, south west London:
“‘Well, that’s not my problem.’ he said to me. I’m standing in the middle of the job centre, 35 years-old, and I wet myself in front of a room full of people. I have never been so frustrated and humiliated.”
A DWP spinner later claimed that staff “will always try to accommodate people’s individual needs where possible” and that Ms Weston was “offered an alternative”: a cafe down the road that is presumably in the dark about the free toilet facilities it is providing for the Department of Work and Pensions.
Ms Weston wet herself on her way towards the exit.